Privacy Policy

 

 

Recovery
Effective Date: 27-May-2019
Last Updated: 10-September-2025

 

Fraud Recovery Group(“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.

By using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect the following types of information:

     

      • Personal Information: name, email address, phone number, location, billing information, and any details you provide when contacting us.

      • Case-Related Information: documents, communications, or evidence provided to help with investigations.

      • Technical Information: IP address, device details, browser type, operating system, and cookies.

      • Usage Data: how you interact with our website, including pages visited and time spent.

     

    2. How We Use Your Information

    We use the information collected for purposes such as:

       

        • Providing and improving our services.

        • Investigating fraud, scams, and recovery cases.

        • Responding to inquiries and customer support.

        • Sending important updates, security alerts, or service announcements.

        • Complying with legal obligations.

       

      3. Sharing & Disclosure

      We do not sell your personal information. We may share information in these cases:

         

          • With Trusted Partners: including financial institutions, investigators, or technology providers assisting with fraud recovery.

          • For Legal Reasons: if required by law, regulation, or legal process.

          • Business Transfers: if our company undergoes a merger, acquisition, or restructuring.

         

        4. International Data Transfers

           

            • United States & Canada: Your data may be processed in or transferred to these regions, where privacy laws may differ from your jurisdiction.

            • European Union (GDPR): If you are located in the EU/EEA, we ensure data transfers outside Europe comply with GDPR through standard contractual clauses and safeguards.

            • Global Users: By using our services, you consent to your information being transferred and processed where we or our partners operate.

           

          5. Your Privacy Rights

          Depending on your location, you may have the following rights:

             

              • United States (CCPA/State Laws): right to access, delete, and opt out of the sale/sharing of data.

              • Canada (PIPEDA): right to access and correct personal information, and to withdraw consent.

              • European Union (GDPR): right to access, rectify, erase, restrict processing, data portability, and object to processing.

              • Global: we will make reasonable efforts to honor privacy rights in line with applicable laws.

            To exercise your rights, please contact us at [email protected].

             

            6. Data Retention

            We retain personal data only as long as necessary for:

               

                • Providing services.

                • Legal, regulatory, and compliance requirements.

                • Fraud prevention and recordkeeping.

               

              7. Security Measures

              We implement technical and organizational measures to safeguard your data, including encryption, secure storage, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

               

              8. Cookies & Tracking

              We use cookies and similar technologies to:

                 

                  • Improve site performance.

                  • Analyze usage trends.

                  • Provide a personalized experience.

                You may disable cookies in your browser, but some features may not function properly.

                 

                9. Third-Party Links

                Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing information.

                 

                10. Children’s Privacy

                Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

                 

                11. Changes to This Policy

                We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

                 

                12. Contact Us

                If you have questions about this Privacy Policy or your data, please contact us:

                📧 Email:
                📍 Address: 383 George Street Sydney NSW 2000 Australia
                📞 Phone: +61406568484